Withdrawal Policy


In compliance with the provisions of the Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users, as well as in the Law 34/2002, on Information Society and Electronic Commerce Services (LSSICE), Amos's arbour inform its customers of their right to Cancel purchase carried out through this website in a 14 calendar days, without needing justification and without any penalty.

This right shall apply to physical products purchased, provided they are not included in legal exceptions (perishable goods, personalised items, or services with a specific date, among others).

HOW TO MAKE A RETURN
To exercise their right of withdrawal, the customer must clearly and unequivocally notify their decision by one of the following means:

  • Emailinfo@cenadordeamos.com
  • Royal Mail:
    Amos's arbour
     Plaza del Sol, no number
     39793 Villaverde de Pontones (Cantabria)

Although not mandatory, you may use the following standard form recommended by legislation:

WITHDRAWAL FORM TEMPLATE
(To be completed and returned only if you wish to withdraw from the contract)

To the attention of
 Amos's arbour
 Plaza del Sol, no number
 39793 Villaverde de Pontones (Cantabria)
 info@cenadordeamos.com

I hereby inform you that I withdraw from my contract for the sale of the following property/provision of the following service:

  • Order number:
  • Order received date:
  • Consumer name
  • Consumer address
  • Consumer's signature (only if submitting on paper):
  • Date:

TERMS AND CONDITIONS FOR RETURN

  • In the case of physical products (such as non-personalised books, accessories or physical vouchers), these must be returned in the same condition as they were received, without having been used and with its original packaging intact.

  • In the case of Bookings or gastronomic experiences with a specific date, the right of withdrawal under Article 103(l) of Royal Legislative Decree 1/2007 does not apply. However, Cenador de Amós allows for cancellation with Full refund if requested at least 14 calendar days in advance. After this period, it will not be possible to issue a refund.

  • The refund will be processed within a maximum of 14 calendar days from the receipt of the withdrawal request and, where applicable, after the Returned product status check.

 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply to:

  • Products custom-made or tailor-made for the customer (such as signed books or dedicated messages on vouchers).

  • Products which, for reasons of hygiene or health, cannot be returned once unsealed (e.g. unsealed kitchen utensils).

  • Catering or events services that have already been consumed totally or partially.

  • Gift vouchers that have been used, Reserved for a specific date, or whose has expired.

  • Perishable goods, as in the Artisan bread, due to its nature and risk of rapid deterioration (Art. 103.d).

 

 

 

Refund

  • The refund will be processed using the same payment method employee by the customer on purchase.

  • In case of return of physical products, the Return shipping costs will be borne by the customer., except in cases where the product is defective or there is an error attributable to Cenador de Amós.


RETURNS MANAGEMENT CONTACT

For any queries regarding returns or withdrawal requests, you can contact our team via:

 

Returns Policy by Product Type

In accordance with Royal Legislative Decree 1/2007 and other applicable regulations, Cenador de Amós establishes the following specific conditions according to the type of product or service:

Gift vouchers

  • Withdrawal valid within the 14 calendar days from purchase, provided that the bonus not been used or reserved.

  • Once associated with a specific date if it has already been used, the bonus is considered non-refundable.

  • Returns are requested by email, stating the order number and voucher details.

2. Handmade bread

  • Product perishable, so It does not allow withdrawal (Art. 103.d RDL 1/2007).

  • Should you receive the bread in a bad state, the customer can claim within a maximum period of 24 hours from delivery, attaching photos and order number.

  • If the incident is confirmed, the Full refund free replacement shipping.

3. Books

  • Right of withdrawal within the 14 calendar days from receipt.

  • The book must be returned:
    • Anglia perfect condition and without signs of use.
    • With his Original complete packaging.

  • No refunds will be accepted if the book is customised (signed, dedicated) or tampered with.

  • Return costs are borne by the customer, except in cases of printing defects or logistical damage.

4. Kitchen accessories

  • The right of withdrawal can be exercised during 14 calendar days from reception.

  • Products must be returned:
    • Unused.
    • Anglia its original packaging.

  • Returns of used or handled accessories are not accepted.

  • si el accesorio presenta un Manufacturing defect or transport damage, Cenador de Amós shall bear the costs and will proceed with its repair, replacement, or reimbursement.

 

 

Returns conditions by product type

Under the following assumptions, even if the right of withdrawal does not apply, Cenador de Amós allows for the return or replacement of products if they are} defects of origin or damage attributable to transport or processing.

 

Artisan bread (perishable product)

  • As it is a product perishable, the bread It does not allow withdrawal (Art. 103.d RDL 1/2007).

  • If the bread arrives in a bad condition due to reasons attributable to its production or transportation, the customer may request:
    • Free replacement, or
    • Full refund (including postage, if applicable).

To process it, you must notify within a maximum of 24 hours after receipt, sending an email to info@cenadordeamos.com Against

  • Order number.
  • Photographs of the affected product.
  • Brief description of the problem.

No returns will be accepted if the damage is due to Poor post-delivery conservation.

 

BOOKS

  • If the book presents printing defects, transport damage or faulty binding, the client will be able to request:
    • Replacement of the specimen, or
    • Full refund.

In that case, you must contact by email within a maximum of 5 calendar days from receipt, indicating:

  • Order number.
  • Photos of the defect.
  • Problem description.

The book should be returned unused and in its Original complete packaging. If you are new or second-hand, No returns will be accepted.

 

Kitchen accessories

  • If an accessory presents visible damage upon receipt, manufacturing or operational defects, the customer may request:
    • Replacement or substitution of the item, or
    • Full refund.

The client must notify within 7 calendar days from delivery, including:

  • Order number.
  • Clear photos of the faulty item.
  • A brief explanation of the problem.

The product must be returned in its Original packaging, unused and with all items included.

 

Gift vouchers

  • If the customer detects a Error in received bonus configuration (format, editing, content), you may request your Reprint or digital correction within a period of 72 hours from purchase.
  • Once used or booked, the voucher it cannot be modified.

 

GENERAL PROCEDURE FOR RETURNS

This procedure will apply in cases where the customer exercises their right of withdrawal valid I requested a refund for a product by default or error attributable to Cenador de Amós.

1. Prior request and confirmation

Before making any shipment, the customer must notify your intention to return the product writing to info@cenadordeamos.com, indicating:

  • Order number.
  • Product or products you wish to return.
  • Reason for return (if applicable).
  • Photographs in case of damaged or defective product.

Our team will reply to confirm if the return is approved and, if so, will provide the shipping address and/or specific instructions.

2. Product dispatch

  • packaging original. Original packaging, unused and properly protected for transport.
  • The return address will be provided by Amos's arbour during the case management.
  • The Return shipping costs will be borne by the customer., except if:
    • The product is faulty.
    • There has been an error with the delivery by Cenador de Amós.

In these cases, A return label will be provided, or justifiable costs will be refunded. of the return shipment.

3. Verification of returned product

Once the product has been received, the Cenador de Amós team will verify:

  • Hello Physical state.
  • The compliance with the established conditions in the returns policy.
  • The validity of the alleged reason.

Only after this verification will the corresponding refund or replacement be processed.

4. Reimbursement

  • refund will be made by same payment method used in the purchase.
  • The maximum legal timeframe for issuing a refund is 14 calendar days from when the return was accepted.
  • Pursuant to Article 107.3 of Royal Legislative Decree 1/2007, Cenador de Amós may Withhold the refund See you later
    • Having received the product, or
    • Possession of irrefutable proof of their return by the customer.

 

APPLICABLE REGULATIONS AND CONFLICT RESOLUTION

All returns, withdrawals, and claims managed by Amos's arbour they are governed by current legislation concerning consumer rights and e-commerce, particularly:

  • Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.
  • In particular, its Article 103, which collects the Legal exceptions to the right of withdrawal, including perishable goods, personalised items, and time-specific services.

  • Law 34/2002, of 11 July, of Information Society and Electronic Commerce Services Act (LSSICE), regarding electronic contracting and customer service.

Alternative dispute resolution

In accordance with Article 40 of Law 7/2017 of 2 November, the client may access a Online Dispute Resolution (ODR) platform from the European Union, accessible from:

🔗 https://ec.europa.eu/consumers/odr

Nevertheless, Cenador de Amós always aims to resolve any discrepancies amicably., so we invite our customers to contact us directly before commencing external procedures.

These policies have been drafted with the aim of offering Clarity, transparency, and consumer protection, whilst guaranteeing full compliance with applicable regulations in Spain.

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